HOTEL POLICY

 

RESERVATION AND CANCELLATION POLICY
· The reservations are accepted by the manager or the receptionist by the phone or by e-mail and are confirmed by means of issuing of reservation number within 48 hours after receiving the request.
· If cancelled up to 3 days before date of arrival, no fee will be charged.
· If cancelled later or in case of no-show, the first night will be charged.

In order the reservation to be guaranteed the hotel asks in the High season 50% deposit to be transferred by bank or paid by credit card, in the Mid and Low Season the deposit is the first night price.

CHECK-IN AND CHECK-OUT TIME
· Check-in after 14.00 h
· Check-out up to 12.00 p.m.
· In case of prolonged stay:

up to 14.00h ,  20 BGN fee will be charged,

up to 18.00 h – 60.00 BGN and

after 18.00h the full price of a room will be charged.

VISITORS
We kindly ask You to register any visitor staying in Your room after 12:00 p.m. at the reception.

TERMS OF REGISTRATION
For registration in the hotel, guests need valid passport or ID card.

CHILDREN
All children are welcome.
One chiold under 2 years stay free of charge when using existing bedding.
One child under 2 years stay free of charge using a cot.
One child from 2 to 12 years stays free of charge on an extra bed.
A second child from 2 to 12 years is charged 50 % of the room stay per night and person in an extra bed.
One child above 12 years old or adults are charged  35% of the room rate,  per night per person for extra bed.

EXTRA BEDS/BABY COTS
Maximum capacity of extra beds/baby cots in a double room is 1.